We just received a letter from a customer last night regarding her experience with us here at Pegeen. I thought I would post it because I believe it puts “what you pay is what you get” in the limelight.
I first wanted to say thank you because you made it so easy to find the perfect dress. However, let me tell you the road to find you was not easy.
My experience of “what you pay is what you get” first started with making a purchase on Ebay and what I received in return was a piece of garbage. Sure it was cheap and yes I am on a budget but, come on, must the kids in my wedding party wear what was likely a poor excuse for a Halloween purchase? So next I Googled “flower girl dresses” and found a company that unfortunately I had worse experience with. Yes, they are an online store selling flower girl dresses and yes, I was looking to spend less than a college education on the dresses but when they came in, they were skimpy and poorly made. The “crinoline” measured exactly 3o” wide which was just a tiny bit bigger than my oldest attendant’s hips! So of course I tried to return it but that was such a disaster and one month later I am still waiting for a refund.
THEN I found PEGEEN! I appreciate the time you spent on the phone with me, and was mystified when you didn’t chime in to my complaints stating simply “our dresses are beautiful, made at our own factory in Orlando and we can’t speak about another company as we are busy manufacturing our own line of flower girl dresses”. I thought that very professional.
Well, today I got my girls dresses (4 of them) and can not wait until the girls finish trying them on. What is more important was that my wedding was three weeks away when I called you frantically and you delivered 4 custom made GORGEOUS dresses in 5 days. Not only were they beautiful but they were so full I couldn’t believe my own eyes. The fabric, the lining, the stitching, the quality and the speed to which you delivered a product to me makes me want to shout it out to all those brides like me that was trying to save a few bucks. Your prices, although they were $40 more that the junk I mistakenly bought, were really reasonable for custom silk flower girl dresses. I did compare prices and was looking to spend $115 tops, but I made that first mistake, you get what you pay for. Junk made in China. You don’t have competition as far as I am concerned – and for what you make and the prices you sell them at are unbelievable. The closest comparable dress (I bought style 398 for around $150), was at least $230 from a few suppliers shown on TheKnot.com and I noticed you had to pay extra for bigger sizes and a crinoline, which meant that they would have cost around $300 – so Pegeen, I guess you are 50% off retail! Makes buying directly from the manufacturer really affordable.
If any of your customers have any doubt about my review on Pegeen, give them my number. I would be happy to tell them you are crazy for not purchasing from Pegeen. I will send pictures in the fall when my photographs come in. Thank you once again, Kelie Swift”
Sometimes, it’s easier to use such a review from our customers that experiences the quality that we stand for. Pegeen
Peony Pink, Champagne Pink and Petal Pink Silk flower girl dresses