What is your return policy?

What is your return policy?

If you are unhappy with the quality of our product with a legitimate complaint, just return the product within 5 days of receipt of goods and we will either fix the problem or replace the dress. No Hassles. If you have to cancel your order you must do within the same day for a full credit. Cancellations up to 3 days, which includes the date of your order,   are allowed but at a charge of $50 per dress and as long as we have not started your order. Since our work is all made to order no cancellations are allowed after the 3rd day AND if your order is for a rush order, NO CANCELLATIONS are allowed at all. To figure out what your allowable dates are start by calling  the day your order is placed as day 1. So, for example, if you placed your order on a Thursday evening, you must cancel your order by Saturday at 10pm.  Cancellations must be in writing but you can call in your cancellation but the email must be sent into us by 10pm EST on the 3rd day.  Please read our Guarantee page for more detailed information.

Has any one been unhappy with PEGEEN? We have been in business for 25 years selling almost 600,000 dresses - and over 68,000 dresses sold on the internet so far. Except for a customer who felt there were too many flowers in the skirt (we look at that as a positive) and two quick fixes on an extremely difficult dress and one NASTY customer who got testy with us after a horrible hurricanes season, we are impressed with our record of thrilled customers.  Just check out our  RAVES And GALLERY page.

We do not allow returns as we are working hard to keep our pricing low.

Hurricane season delays can & do happen which can cause a delay in your expected ship date. Please order early if your wedding is in hurricane season. We do not pay for upgrades in shipments due to hurricanes or homeland security issues. We DO NOT allow cancellations for Acts of God, Security Reasons or Cold Feet.

Purchasing from us is a contract. Sales are made to order so check your invoice carefully as we are not responsible for mistakes in your invoice. Please take your purchase and future seriously. We like to feed our families. If you have any questions or concerns, please call us - you will find we are delightful to work with.

Again, we sincerely thank you for your patronage.

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