INFORMATION ABOUT OUR GUARANTEE AND TERMS

At PEGEEN Children's Formal Wear we are committed to making your day special. We take special pride in bringing all of our brides into our family. How do we do this? By listening to you and helping you decide the best style which would best compliment your gown or theme for your special day we feel this strong commitment to helping you has made us grow over the years. Our President literally feels like she is truly walking down the aisle with each and every one of our brides solving crises and helping along the way. Although we are not saints, we do special things for you like notifying you when your flower girl moms place the order so we can take one more responsibility off your shoulders. More than anything, we LOVE what we are doing! You'll find the savings of going directly to the manufacturer even better than before!  A personalized service because we are the manufacturer, not like the mass market approach, we make each and every dress to your specific wishes, allowing you to make changes at usually no or a small extra cost. One of these free changes can be the choice of 66 colors and choosing a dress with or without sleeves. Other choices, like a full array of 120+ or more premium silk colors such as a rich chocolate silk - called semi-sweet silk and many others with names such as adriatic silk like the sea, waterfall silk like a pool, apple green silk or raisin silk can make your flower girl or ring bearer dressed to the nines for just a small additional charge. Custom changes such as plus sizing or changing the base color are very low in fee - usually $15 to $35 dollars.

Our newly designed web site makes it easier to navigate. Here we have added some unique features which will help you navigate our site rather easily and place your order. Of course we have our chat line where you can find someone in the office at most times of the day and night- just CLICK TO CHAT. We are adding new features like 3-D enhancements and getting a peak at how your child will look in your creation and even allowing them to "Walk Down the Aisle" will be coming soon. We hope to be your choice to service your needs. You'll find the savings of going directly to the manufacturer even better than before!

Every dress or suit is made to order. We do not charge for short sleeves or sleeveless dresses as they are the same price. We keep a minimum of 66 colors in stock and an additional 120+ seasonal colors. Our dresses are made locally at our own factory in Florida and we do not import our dresses from overseas. They are VERY full, individually sewn and made extremely well with the finest fabrics and trims and come with their own crinoline. Boy's suits include everything except the socks (which can be purchased individually). Nothing is half - done here. When we make our dresses they represent what you see on the internet. We sell to a limited number of stores to keep our prices low and do not attend the bridal market to avoid that overhead. We do our best to ensure that you receive impeccably made goods and it our greatest desire that our policy is not taken advantage of. However, our liberal policy of the past has to change as we feel that we have had our policy taken advantage of.

We do fantastic work and since 1982. Every dress or suit is made to order. We do not want our dresses to be returned to stock as this will interfere with us keeping our prices low. We have had only 4 returns due to workmanship problems and corrected them immediately. When asked what is the best thing about us, we are always answered with positive answers such as "your selection is great and your prices are fantastic". We do not make dresses on a whim so a bride can make up her mind what she would like to choose. We are impressed with our record of thrilled customers. Just check out our RAVES And GALLERY page and see what fellow customers are saying. We are proud that we were the first apparel company on the internet back in 1994 and have made great strives to bring the best to you on the internet. We have had great success selling to over 1900 stores, but in order to have a better quality of life and not travel as much, we sell to a very limited number of stores now.  Our cancellation and return policies are strict and are detailed below including cancellations, repairs, upgrades and sizing exchanges:

WHAT OUR GUARANTEE COVERS: Sales are made to order so check your invoice carefully as we are not responsible for mistakes in your invoice. Same day cancellations that are called in by 10 pm of the date of your order are not subject to a cancellation fee. Afterward, a cancellation fee of $50. per dress or suit will occur up until 3 days of your order counting the day of your order. After 3 days, counting the day of your order, regardless of the time placed, we will not accept cancellations. If your order is placed on a Monday for instance, it must be cancelled by Wednesday by 10PM.  FURTHER, ANY CANCELLATION MUST BE MADE IN WRITING BY EMAIL AND YOU WILL RECEIVE A CONFIRMATION OF THAT CANCELLATION. Failure to do so will result in the refusal of a credit to your account. Although you may call in a cancellation you must still put it in writing. We will continue to guarantee our workmanship. If you are unhappy with the quality of our product with a legitimate complaint please call us and we will immediately repair the dress or make a new one for you. Pegeen will - if a repair is due to our fault - will reimburse you up to the amount of $9.50 once we have reinspected your outfit and determined it was a mistake in manufacturing.  We will NOT pay for any other upgraded shipment regardless of the time to your wedding.  If you ship it at a higher rate, it is at your expense.  Ship Returns Ground only. We will credit your account once you have send in your outfit for return and only with a receipt. Remember, your return credit will only be $9.50 and only if accompanied by a receipt.  Your item will be repaired within 48 hours and send immediately back on its way to you.  Inspect your outfits carefully. All irregularity like a missing button or a stain from shipping, etc. must be reported to us within 5 days of receipt of goods to receive a replacement. Any other problems reported after 5 days will not be accepted. We also ask that if your outfit is returned to us that you try to use the original box, if in good condition. PLEASE do not just throw it in a box or you will be charged a fee of $25 for ironing and maintenance. Outfits must be returned to us in perfect condition to be accepted for sizing exchanges. We don't take a return after your event has occurred. These dresses, except for sale dresses, are special orders. Orders shipped out of the United States are not accepted for returns under any condition. We do not allow exchanges on special fit or custom changes. Your package may also be subject to upgrade charges should either labor or material shortages, or any act of God, Homeland Security Issue or Weather cause any delay. Upgrade charges consist of any 1 Day, 2 Day or 3 Day shipment that needs to be added to your package to get your package to you in time. Since our shipper charges Dimensional Weight these charges can run from an additional $46. to over $90. Think twice before asking for air shipments. 

We ship from a Monday thru Friday schedule. When we give you a ship date the date represents the week we will be shipping you .... sometimes though shipping can run as late as 2 - 3 days into the following week*, however see special information below about for May/June and October/November Weddings.  We do not pay for upgrades in shipping.  PLEASE ORDER ACCORDINGLY as we advise you to place your order as early as possible.  We are pretty fast however getting orders out but we will not RUSH shipments as that means putting aside other promise dates over yours. However, we have done several things to smooth out those heavy weekends, like early ordering discounts, and try when ever possible to ship you in advance of your ship week so we can minimize shipping notices as this takes time away from our duties.  This is not a fact, this is just what we attempt to do.  A special note about orders for OCTOBER AND NOVEMBER WEDDINGS (Hurricane Season) :  This is the busiest time of the year and delays can happen up to two weeks AFTER your promise week.  We suggest you place your order 12 weeks in advance at the MINIMUM.  The shipping dates your are given are an estimate of shipping dates.  However, orders can run later than your first promised week. Please place your orders accordingly.  We don't give refunds and we don't pay for air shipments.

We do not refund for Cold Feet, Homeland Security Issues or Acts of God. PEGEEN will NOT pay for shipping upgrades do to delays due to natural causes or Homeland security issues; those charges would have to be incurred by the customer. If you want your order expedited we will charge your credit card manually for the upgraded services.

SIZING GUARANTEE: You must provide measurements to us when you place the order. DO NOT EXAGERATE THE MEASUREMENTS AND MAKE THEM ACCURATE. WE WILL DO THE CALCUATIONS FOR GROWTH - WE ARE VERY GOOD AT IT! You can do this when ordering on the page where you put your shipping information in the SPECIAL MESSAGE box. If you have any problems with sizing you can exchange to dress for just the charge of the shipping. If, after receiving your measurements, we decide we need to make it in a particular size or perhaps you need a Special Fit and you decide on not going with our decision then that order is not allowed to be exchanged for size or returned for any other reason. If you do not provide measurements to us and just pick a size, the dress is not returnable. Our fit is pretty fantastic and as long as you use our chart you should have no problem. Sizing exchanges are allowed however so long as we have enough time to make the change. This obviously is not for someone who needs a minor alteration but for the customer who orders an outfit in advance of the wedding and then find there was a growth spurt. If your outfit is purchased for an event in the future, we ask that you carefully inspect the outfit, try it on the child and then hang it up in a darken closet to prevent fading. Please try the outfit back on 4-6 weeks before the event and make certain you have no sizing problems. Exchanges are only charged a shipping fee.  Since we are relying on you to send correct measurements PEGEEN will not pay for freight in or out for sizing exchanges.  SIZING EXCHANGE PROCEDURE : Call us for the address for your return. YOU MUST GET A RETURN AUTORIZATION. Outfits must be returned to us in perfect condition to be accepted for sizing exchanges.If you ask us to remake a 2nd dress for you in a different size, this second choice is not returnable under any circumstances and any applicable upgrade in shipment to reach you in time will apply.  Please note, sometimes, in our rush to get our orders out, the girls may put a wrong size ticket on a dress.  However, you can call the office and we will tell you what size was hand cut as the list is always right.  Last, we may sometimes place two tickets on your dress if it is a combination size.  Lift up the size ticket and you will see the second size ticket underneath it.

RUSH ORDERS : Orders for weddings that are placed within 45 days of wearing date (plus the additional shipping days to your zone; i.e. CA is 6 business days & 2 weekend days, therefore zone 8 is considered a rush within 53 days)) are considered RUSH orders and are excluded from the above cancellation Policy and may not be returned or exchanged for any reason. In addition, if you place an order with us and ask us to expedite the shipment so it ships in less than our 4 week turn around, then they may also not be cancelled under any circumstances. This usually happens when you place an order with us and ask for a shipping upgrade such as overnight - we jump through hoops to change our schedule around to accommodate you. Therefore the 3 day cancellation policy is not effective for these types of orders. If you rush an order and our shipper fails to get it to you in, PEGEEN will still hold you responsible for the payment in full as well as the shipping charges and the order will not be subject to cancellation, void, or refund nor will PEGEEN compensate you in any way. Further, your order may be subject to any applicable expedited charges in order for you to receive it in time as our shipping date is only the true estimate of shipping and may not account for material or labor shortages causing delays. We try to schedule you in our calendar as quickly as possible but there may be up to one or two weeks from the week following your planned ship week. At that point, we will upgrade as per our original instructions to you placed in your subject line of your order confirmation. UNLIKE OTHER COMPANIES, WE WILL GO OUT OF OUR WAY BY TAKING RUSH ORDERS because we realize that things happen and the order is not placed in time, or most particularly, because the child is Plus Size and it was hard to find someone, anyone, to help. Manually, we look at each order and do our utmost to assure that your order is processed correctly & quickly BUT if we made the dress for you in a rush and the color is wrong because you couldn't get a swatch to you or something similar like we inaccurately cut your style, we have to attribute this to the fact that we are rushing your order and human mistakes can be made. This rarely happens but, once or twice a year it can to a rush order and fact of the matter is that we will NOT have the opportunity to correct it nor give you a refund. This is the responsibility you take by making your order so close to your wearing date. THEREFORE under NO CIRCUMSTANCES can you return your order or get a refund.  

EXPRESS RUSH:  CUSTOMERS WHO NEED AN OUTFIT IN 14 DAYS OR LESS WILL HAVE A SURCHARGE OF $50 for each outfit PLUS AIR CHARGES

. WE ENCOURAGE YOU TO ORDER IN A TIMLY FASHION!

SPECIAL INFORMATION ABOUT HURRICANE SEASON. Our company is based in Florida and Hurricane season has caused our staff considerable strain in past seasons. The season lasts from June through October. These are also busy wedding months. Please place your orders earlier during the season to avoid upgrade charges. We always try to stay on top of the schedule during this time but it is sometimes inevitable for delays up to 2-3 weeks to occur during hurricane season. At that point, we may, based on your wedding date, put other orders ahead of yours but will still get your dress to you in time.  You will be notified of any of these changes.

PRIVACY POLICY: We do not rent nor share our list. Any information we obtain from you we guard like Fort Knox.