Our Sizing Guarantee
You must provide measurements to us when you place the order.
DO NOT EXAGGERATE THE MEASUREMENTS BUT MAKE THEM ACCURATE. WE WILL DO THE CALCULATIONS FOR GROWTH - WE ARE VERY GOOD AT SIZING AND KNOW WITH OUR EXPERIENCE IT WILL FIT BEAUTIFULLY!
You can do this when ordering on the page where you put your shipping information in the SPECIAL MESSAGE box. If you have any problems with sizing you can exchange to dress for just the charge of the shipping. If, after receiving your measurements, we decide we need to make it in a particular size or perhaps you need a Special Fit and you decide on not going with our decision then that order is not allowed to be exchanged for size or returned for any other reason. If you do not provide measurements to us and just pick a size, the dress is not returnable. Our fit is pretty fantastic and as long as you use our chart you should have no problem.
Sizing exchanges are allowed however, so long as we have enough time to make the change. This obviously is not for someone who needs a minor alteration but for the customer who orders an outfit in advance of the wedding and then finds there was a growth spurt. If your outfit is purchased for an event in the future, we ask that you carefully inspect the outfit, try it on the child and then hang it up in a darkened closet to prevent fading. Please try the outfit back on 4-6 weeks before the event and make certain you have no sizing problems. Exchanges are only charged a shipping fee. Since we are relying on you to send correct measurements PEGEEN will not pay for freight in or out for sizing exchanges.
SIZING EXCHANGE PROCEDURE: Call us for the address for your return. YOU MUST GET A RETURN AUTHORIZATION. Outfits must be returned to us in perfect condition to be accepted for sizing exchanges. If you ask us to remake a 2nd dress for you in a different size, this second choice is not returnable under any circumstances and any applicable upgrade in shipment to reach you in time will apply. Sizing guarantee does not apply to overseas orders or orders placed for countries outside of the United States. Please note, sometimes, in our rush to get our orders out, the girls may put a wrong size ticket on a dress. However, you can call the office and we will tell you what size was hand cut as the list is always right. Last, we may sometimes place two tickets on your dress if it is a combination size. Lift up the size ticket and you will see the second size ticket underneath it.