Flower Girl Dress Company | PEGEEN

Call PEGEEN for Friendly Service

Call PEGEEN for Friendly Service


Made to Fit vs Made to Measure

SIZING GUARANTEE:  You must provide measurements to us when you place the order.  DO NOT EXAGGERATE THE MEASUREMENTS BUT MAKE THEM ACCURATE.  WE WILL DO THE CALCULATIONS FOR GROWTH - WE ARE VERY GOOD AT IT! You can do this!  Dresses are MADE TO ORDER and not MADE TO MEASURE  (called BESPOKE clothing is very,  very expensive).  When checking out,  please put your measurements on the appropriate box on the checkout page.

"Made-to-Order" is not the same as "Made-to-Measure"

Made to Order dresses are manufactured according to standard sizing (versus a child's specific measurements) when the order is placed.  By providing your child’s chest, waist and height measurements,  we're able to recommend the best size for your child.  If you prefer our Special Fit program because the child doesn’t fit in our size ranges where we may cut a smaller top for instance on a taller body,  it is only a charge of $20 OR if she is plus size - $35.  Pegeen is known for it’s Magic in a Box fit,  so we can provide you with the way to go on that.  Please NOTE however,  Made-to-Measure are high end couture called BESPOKE  (which we are not claiming to be) and are designed specifically to fulfil an exact set of measurements; fully hand-made and the pattern cut from scratch,  with an intermediary baste stage which involved a first fitting.  Pegeen does not do Hand Made patterns for each client but your fit with us will be very close but within a range of sizing.  However, we can come fairly close to your child's measurements if we mix our patterns should the child be not within our sizing chart, ie slim or slightly larger build at a $20 fee discussed above.

If, after receiving your measurements, we decide we need to make it in a particular size or perhaps you need a Special Fit and you decide on not going with our decision then that order is not allowed to be exchanged for size or returned for any other reason.  If you do not provide measurements to us and just pick a size, the dress is not returnable.  Our fit is pretty fantastic and as long as you use our chart you should have no problem.  Sizing exchanges are allowed however, so long as we have enough time to make the change.  This will not be done for any RUSH or EXPEDITED order.  In fact in those cases, we will go with the total overall height if slender or if larger chest than the size would call for, we will go with the chest measurement.

This obviously is not for someone who needs a minor alteration but for the customer who orders an outfit in advance of the wedding and then finds there was a growth spurt.  If your outfit is purchased for an event in the future, we ask that you carefully inspect the outfit, try it on the child and then hang it up in a darkened closet to prevent fading.  Please try the outfit back on 4-6 weeks before the event and make certain you have no sizing problems.  Exchanges are only charged a shipping fee.  Since we are relying on you to send correct measurements PEGEEN will not pay for freight in or out for sizing exchanges.

SIZING EXCHANGE PROCEDURE:  Call us for the address for your return.  YOU MUST GET A RETURN AUTHORIZATION.  Outfits must be returned to us in perfect condition to be accepted for sizing exchanges.  If you ask us to remake a 2nd dress for you in a different size, this second choice is not returnable under any circumstances and any applicable upgrade in shipment to reach you in time will apply.  Sizing guarantee does not apply to overseas orders or orders placed for countries outside of the United States.  Please note, sometimes, in our rush to get our orders out, the girls may put a wrong size ticket on a dress.  However, you can call the office and we will tell you what size was hand cut as the list is always right.  Last, we may sometimes place two tickets on your dress if it is a combination size.  Lift up the size ticket and you will see the second size ticket underneath it.

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Pegeen Flower Girl Dress Company ~ 9147 State Rd 535 Orlando, FL 32836 ~ Shipping World Wide Since 1982